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Digital Customer Service - Hardcoverby Rick Delisi (Author) Digital Customer Service is the new standard for creating a 5 star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is
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Digital Customer Service - Hardcover
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